Frequently Asked Questions
When can I expect my order?
At Velinamoda, we ship products directly from our suppliers to help keep prices low. Orders are processed within 1-2 business days, and delivery typically takes 4-6 business days within Spain.
The estimated delivery date has passed. What should I do?
Most orders arrive on time. However, occasional delays may occur. If more than 3 days have passed since the estimated delivery date, please contact us at info@velinamoda.com and we will assist you promptly.
What are the shipping costs?
We offer free shipping on all orders, with no minimum spend required.
What payment methods do you accept?
We offer a secure, SSL-encrypted payment process with the following payment options:
- American Express
- Mastercard
- PayPal
- Visa
Part of my order is missing. Where is it?
Some orders may arrive in separate packages due to weight or supplier differences. If you ordered multiple items, it's normal for them to be delivered at different times. The remaining items usually arrive 1 to 3 business days after the first package.
I received a damaged item. What should I do?
We're sorry. If your package arrives damaged
Take clear photos of the damage
Send us an email to info@velinamoda.com and attach the photos.
Please wait for our response before returning anything.
Please note: We cannot process damage claims without photos. We will resolve the issue as soon as possible with a suitable solution.
I ordered the wrong item, it doesn't fit, or I've changed my mind. Can I return it?
Yes. Please contact our support team first at info@velinamoda.com . In most cases, you'll only have to cover the return shipping costs. We'll guide you through the next steps.
Do you have any other questions?
✉️ - info@velinamoda.com
📱 - +31 6 10 94 53 91