Refund policy
Important information
- 30 days for returns
- Refunds are processed within 14 days
- The customer is responsible for the return shipping costs.
- Possibility of product exchange
Order cancellation
You can cancel your order as long as it hasn't been shipped yet. To do so, email us at info@velinamoda.com and include your order number. If the package hasn't been shipped, we'll cancel it without any problem. If it's already in transit, our standard returns policy will apply.
Return or exchange procedure
You have the right to return or exchange any product within 30 days of delivery, without needing to justify the reason.
Before returning a product, please ensure that the following conditions are met:
- The items must not show signs of use or washing.
- The labels must be intact
- Preferably, products should be returned in their original packaging
In summary: you can try on the product, but don't use it for several days before returning it.
Refund
Once we receive the return (we recommend sending it with a tracking number), we will inspect the condition of the product. If it is in good condition, you will receive a confirmation email, and we will process the refund within 14 days of approval.
Damaged or incorrect product
Did your product arrive damaged or different from what you ordered (for example, a different model, size, or color)? Don't worry!
Take a photo, have your order number handy, and briefly describe the problem by writing to info@velinamoda.com . In most cases, we'll send you the correct product completely free of charge.
Returns Department
Sluislaan 7, 2841 XR Moordrecht, Zuid-Holland, Netherlands
Return form
IMPORTANT NOTE: For returned, refused, or abandoned orders, a 25% restocking fee will be charged on the refund amount to cover processing and handling costs.