General conditions

Article 1 – Definitions

Under these general conditions, the following definitions apply:

  • Withdrawal period: period during which the consumer can exercise their right to cancel the contract without needing to provide justification.
  • Consumer: a natural person acting outside the scope of a business or professional activity, and entering into a distance contract with the business.
  • Durable medium: any medium that allows information to be stored in a way that allows it to be consulted and reproduced later without alteration, for a time suitable for its purpose.
  • Right of withdrawal: the consumer's right to cancel a contract within the legally established period.
  • Entrepreneur: natural or legal person who offers products and/or services remotely to the consumer.
  • Distance contract: an agreement concluded as part of an organized distance selling scheme, by means of one or more means of distance communication.
  • Remote communication media: tools used to make a purchase without the simultaneous physical presence of the business owner and the consumer.
  • General conditions: These are the terms of sale and service used by the business.

Article 2 – Company Information

Store name: Velinamoda.com
Address: Sluislaan 7, 2841 XR Moordrecht, Zuid-Holland, Netherlands
 Email: info@velinamoda.com
Telephone: +31 6 10 94 53 91

Article 3 – Scope of application

These general conditions apply to all offers published by the business and to each distance contract formalized with the consumer.

Before the contract is finalized, the consumer will receive a copy of these terms and conditions in a format that allows for storage and reproduction. If this is not possible, they will be informed where they can consult them and how to request them at no additional cost.

In electronic contracts, the terms and conditions will also be provided in digital format, accessible on a durable medium.

If specific conditions apply to a product or service, these will be supplemented by the present ones. In case of conflict, the provisions most favorable to the consumer will prevail.

If any clause is declared invalid, this will not affect the other clauses. Such clause will be replaced by a valid provision that reflects as closely as possible its original intent.

Matters not regulated by these conditions shall be interpreted according to the general spirit of the document.

Article 4 – Offer

If an offer has a limited duration or specific conditions, this will be clearly stated in the offer.

Offers do not constitute a legal obligation on the part of the business owner, but rather an invitation to contract. The business owner reserves the right to modify their content at any time.

Product and service descriptions will be complete and accurate to enable informed purchasing decisions. Images are for illustrative purposes only; slight variations may occur depending on the user's device.

The technical data, images and specifications are for guidance only and do not generate any right to claim.

Every offer includes clear information about:

  • The price (excluding import duties or taxes, which are the responsibility of the customer);
  • Shipping costs and available payment methods;
  • Purchase process and required technical steps;
  • Information on the right of withdrawal and its conditions;
  • Delivery times and shipping methods;
  • Duration of the offer or price guarantee;
  • Additional communication costs, if any;
  • Availability of the contract after closing;
  • Possibility to correct errors before completing the order;
  • Languages ​​available for formalizing the contract;
  • Applicable codes of conduct, if any;
  • Minimum contract duration, in the case of subscriptions;
  • Variations in sizes, colors or materials, if applicable.

Article 5 – Conclusion of the contract

The contract is formalized when the consumer accepts the offer and fulfills the conditions established therein.

If the contract is concluded electronically, the trader will send a confirmation immediately. Until receiving this confirmation, the consumer may withdraw without penalty.

When you place an order online, the business guarantees a secure environment through technical and organizational measures. Electronic transactions are protected against unauthorized access.

The business can verify the consumer's ability to pay. In the event of a negative assessment, the business can reject the order or impose additional conditions, which will be communicated to the consumer.

After the contract is formalized, the consumer will receive the following information on a durable or electronic medium:

  • Address for complaints;
  • Conditions and procedures for exercising the right of withdrawal, or its absence;
  • Information on warranties and after-sales services;
  • Data described in Article 4 (if not previously provided);
  • Cancellation conditions in long-term contracts.

In contracts for periodic deliveries, this information is only provided with the first delivery.

Contract execution is subject to product availability.

Article 6 – Right of withdrawal

The consumer has the right to withdraw from the purchase contract without needing to provide justification within 14 days of receiving the order, either by himself or by a designated person.

During this period, the consumer must handle the product and its packaging with care, only as necessary to assess its characteristics and functioning. If exercising the right of withdrawal, the product must be returned in good condition, preferably in its original packaging and with all accessories and instructions.

To exercise the right of withdrawal, the consumer must clearly notify their decision – preferably in writing or by email – within 14 days. After notification, they have another 14 days to return the product. The proof of postage will be considered valid evidence that the deadline was met.

If the notification is not made or the product is not returned within the established deadlines, the contract will remain in force and the right of withdrawal will be lost.

Article 7 – Costs related to withdrawal

In the event of a valid withdrawal, the cost of returning the product will be borne by the consumer, unless the business indicates otherwise in writing.

If the consumer has already made a payment, the business will refund the full amount (including standard shipping costs) within 14 days of receiving the returned product or proof of its return. No additional costs will be refunded if the consumer chose a delivery method other than the cheapest standard option.

Article 8 – Exclusion of the right of withdrawal

The right of withdrawal will not apply when the product or service cannot be returned due to its nature, provided that this has been clearly indicated in the offer.

Excluded cases include, but are not limited to:

  • Products manufactured to order for the consumer;
  • Customized or modified items upon request;
  • Products that, for hygiene reasons, cannot be returned if their packaging has been opened;
  • Perishable items or items with an upcoming expiration date;
  • Daily newspapers, magazines or periodicals;
  • Software, music or video with the open label;
  • Products whose price depends on market fluctuations beyond the control of the entrepreneur.

The right of withdrawal is also excluded for services such as:

  • Accommodation, transport, catering or leisure activities with a specific date;
  • Services already started with the express consent of the consumer before the withdrawal period expires;
  • Betting or lottery services.

Article 9 – Prices

During the offer's validity period, prices will not be modified, except in the case of legal changes such as variations in VAT.

The business owner may offer products with variable prices subject to market conditions. In that case, it will be expressly stated that the price is indicative.

Price increases within the first three months after the contract are only valid if they are based on legislation. After that period, they will only be permitted if:

  • They are legally justified;
  • The consumer has the right to terminate the contract at that time.

According to VAT regulations, the country of origin of the shipment is considered the place of delivery. For orders outside the EU, duties or taxes may apply and will be handled by the shipping company. In these cases, the invoice will not include VAT.

The business owner is not responsible for pricing errors caused by obvious typographical or technical mistakes, and reserves the right to cancel orders in such circumstances.

Article 10 – Conformity and Guarantee

The business owner guarantees that the products and services comply with the contract, the descriptions provided, and reasonable expectations regarding quality, functionality, and durability.

If special uses or specific conditions are agreed upon, the product must comply with those functionalities.

Guarantees offered by the manufacturer or importer do not affect the legal rights of the consumer.

Any defects, errors, or damage must be reported within 14 days of delivery, preferably in writing or by email. It is recommended to return the product in its original packaging and in suitable condition.

The warranty offered will be equivalent to that provided by the manufacturer. The business owner is not responsible for damages resulting from improper use or use contrary to the instructions.

The warranty will not be valid in the following cases:

  • Unauthorized repairs or modifications;
  • Improper or use other than intended;
  • Damages arising from legal regulations on materials used.

Article 11 – Delivery and execution

The business will make every effort to process orders correctly and within the established timeframes. Products will be shipped to the address provided by the customer at the time of purchase.

Orders will be processed as soon as possible, and in no case later than 14 business days, unless otherwise agreed. Should any impediment arise during processing, the consumer will be informed immediately and may cancel the contract free of charge.

If the contract is cancelled due to delays, the business will refund all amounts paid by the consumer within a maximum period of 14 days.

If the requested product is unavailable, the business may send a substitute item of equivalent characteristics and value. If the consumer does not accept it, a refund will be issued.

The risk of loss or damage to the product is transferred to the consumer once delivery has been made, either to the consumer themselves or to an authorized third party.

Article 12 – Contract duration, cancellation and renewal

Cancellation

The consumer may cancel an indefinite-term contract for regular deliveries or services with up to one month's notice, without needing to provide justification.

In fixed-term contracts, the consumer may terminate the contract at the end of the term, also with one month's notice.

The possibility of cancellation may not be restricted and must be allowed through the same means by which the contract was concluded.

Renewal

Fixed-term contracts may not be automatically renewed, except in the case of magazine or newspaper subscriptions, which may be renewed for a maximum of 3 months with the option of cancellation one month in advance.

Contracts may be automatically renewed indefinitely only if the consumer can cancel them at any time with one month's notice.

Trial or promotional contracts are not automatically renewed and end when their duration expires.

Duration

For contracts with a duration of more than 12 months, the consumer may terminate them after one year with a maximum notice period of one month, unless an early cancellation is unfair or contrary to good commercial faith.

Article 13 – Payments

Unless otherwise agreed, the consumer must make payment within 7 working days from the start of the withdrawal period (Article 6.1). In the case of services, the period begins with the confirmation of the contract.

The consumer must immediately notify the business of any errors in the payment details.

In the event of non-payment, the business owner may charge interest and debt recovery costs in accordance with current legislation, provided that the consumer has been informed beforehand.

Article 14 – Claims

Any complaint regarding the performance of the contract must be communicated immediately after detecting the defect, preferably in writing or by email.

The business will respond to complaints within 14 days of receiving them. If more time is required, the consumer will be informed of the reason for the delay and the new estimated timeframe.

Filing a complaint does not exempt the consumer from their payment obligations, unless the business expressly confirms this in writing.

If the claim is valid, the business will repair or replace the product at no cost, or, if that is not possible, will refund the amount paid.

Article 15 – Applicable legislation

All contracts entered into between the business and the consumer, including these terms and conditions, shall be governed by Polish law, regardless of the consumer's place of residence.

Article 16 – SMS Marketing

By registering to receive SMS notifications during the purchase process or through a specific form, the consumer agrees to receive messages related to orders, abandoned carts, promotions or product reviews.

This subscription is not required to make purchases. To unsubscribe, reply to the message with the word “STOP” or use the link included in the SMS. Commands other than STOP or HELP may not be recognized.

There are no charges from the business owner, but standard carrier fees may apply.

If you have any questions, please reply with “HELP” to the message you received or contact us through our contact page .

We reserve the right to change our messaging numbers. Messages sent to older numbers may not be received, and we are not responsible for this.

Within legal limits, we are not responsible for delays, errors, or consequences arising from text messages sent.

Protecting your privacy is essential. Please see our Privacy Policy for more details on how we process your personal data.